Payment and Refunds

You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.

Eligibility: Refunds are only available for items returned in their original condition (unused, unwashed, and with all original packaging/tags).

Non-refundable items: Certain products (e.g., gift cards, downloadable products, personalized/custom items, or clearance goods) may not be eligible for a refund.

Shipping costs: Unless the item is faulty or incorrect, original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility.

Damaged or incorrect items: If you receive a faulty or wrong product, please notify us within 24 hours of receipt. We will arrange a replacement or full refund, including shipping.

Partial refunds: In some cases (e.g., items not returned in original condition, missing parts, or returned after the return period), only partial refunds may be granted.

Refund method: Refunds are issued only to the original payment method. If the payment card is expired or is closed, please contact your bank for assistance.

Processing time: We aim to process refunds within 14 days after receiving your return. Depending on your bank/payment provider, it may take additional time for funds to appear in your account.

 

Payfast/ Payflex

Card Payment on Payfast/ Payflex - Once your refund has been processed, it will be visible in your bank account within 14 working days. Your refund will be processed as soon as our warehouse receives your return.

When will you receive my return?

Your return will take up to 14 -28 days to reach us and be processed, this does not include international orders. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

When will I receive my refund?

You do not want to purchase from us again, you can expect your refund to be processed within 28 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.

Card Payment - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).

Other forms of payment - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.

If you haven't received your return or refund confirmation from us, please get in touch, hello@kingdomofdaughters.com.

 

Secure Payments

We accept online card payment with MasterCard, VISA, PayFast, Barcode Scan or EFT and Mobile Money.

We will only take payment from your credit/debit card or PayFast when your order has been dispatched. The currency used is South African Rand (ZAR), although it will be converted based on the customer’s location at the time of purchase. All prices and product information on the Kingdom of Daughters store are subject to change and some garments are only available in selected seasons.

 

Security

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Barcode and Mobile Money. This means that your personal details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

 

EFT payment

All EFT payments are dealt with by sending your proof of payment to hello@kingdomofdaughters.com with the relevant reference number in order for Kingdom of Daughters to process and dispatch the customer’s order. The type of payment with determine the time in which the order is dispatched.